We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can access our full complaints procedure aquí.
Qué hacer si no podemos resolver su queja
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.
Antes de aceptar una reclamación para su investigación, el Defensor del Pueblo comprobará que usted ha intentado resolver su reclamación con nosotros en primer lugar. Si lo ha hecho, deberá presentar su reclamación al Defensor del Pueblo:
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should have realised that there was cause for complaint;
y - Within six months of receiving a final response to your complaint.
Datos de contacto
If you would like more information about the Legal Ombudsman please contact them:
- Visit: www.legalombudsman.org.uk
- Call: 0300 555 0333 between 10am to 4pm.
- Relay UK: 18001 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Address: Legal Ombudsman PO BOX 6167 Slough SL1 0EH
Autoridad reguladora de los abogados
La Autoridad de Regulación de Abogados también puede ayudarle si le preocupa un comportamiento que pudiera constituir una falta profesional. Puede tratarse de falta de honradez, apropiación o pérdida de su dinero o trato injusto debido a su edad, discapacidad u otra característica.
Puede plantear sus dudas a la Autoridad de Regulación de Abogados.
