{"id":18293,"date":"2024-02-05T11:49:45","date_gmt":"2024-02-05T11:49:45","guid":{"rendered":"https:\/\/dev.goodmanray.com\/?page_id=18293"},"modified":"2025-09-19T17:39:12","modified_gmt":"2025-09-19T16:39:12","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.goodmanray.com\/fr\/complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<p>Nous voulons vous offrir le meilleur service possible. Toutefois, si \u00e0 un moment donn\u00e9 vous n'\u00eates pas satisfait ou si vous \u00eates pr\u00e9occup\u00e9 par le service que nous avons fourni, vous devez nous en informer imm\u00e9diatement, afin que nous puissions faire de notre mieux pour r\u00e9soudre le probl\u00e8me.<\/p>\n\n\n\n<p>Dans un premier temps, il peut \u00eatre utile de contacter la personne qui travaille sur votre dossier pour discuter de vos pr\u00e9occupations et nous ferons de notre mieux pour r\u00e9soudre tout probl\u00e8me \u00e0 ce stade. Si vous souhaitez d\u00e9poser une plainte formelle, vous pouvez consulter notre proc\u00e9dure de plainte compl\u00e8te. <a href=\"https:\/\/www.goodmanray.com\/wp-content\/uploads\/2025\/09\/Client-complaints-procedure-updated-19-September-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">ici<\/a>. L'impact du d\u00e9p\u00f4t d'une plainte sur le traitement de votre dossier sera examin\u00e9 au cas par cas. Il convient d'en discuter avec le partenaire charg\u00e9 des plaintes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Que faire si nous ne parvenons pas \u00e0 r\u00e9soudre votre plainte ?<\/h2>\n\n\n\n<p>Le m\u00e9diateur juridique peut vous aider si nous ne sommes pas en mesure de r\u00e9soudre votre plainte nous-m\u00eames. Il examinera votre plainte en toute ind\u00e9pendance et cela n'affectera pas la mani\u00e8re dont nous traitons votre dossier.<\/p>\n\n\n\n<p>Avant d'accepter une plainte pour enqu\u00eate, le m\u00e9diateur juridique v\u00e9rifiera que vous avez d'abord essay\u00e9 de r\u00e9soudre votre probl\u00e8me avec nous. Si c'est le cas, vous devez porter votre plainte devant le m\u00e9diateur juridique :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dans les six mois suivant la r\u00e9ception de la r\u00e9ponse finale \u00e0 votre plainte et<\/li>\n\n\n\n<li>Pas plus de six ans \u00e0 compter de la date de l'acte ou de l'omission ; ou<\/li>\n\n\n\n<li>Pas plus de trois ans \u00e0 partir du moment o\u00f9 vous auriez d\u00fb raisonnablement savoir qu'il y avait un motif de plainte.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Coordonn\u00e9es<\/h2>\n\n\n\n<p>Si vous souhaitez obtenir de plus amples informations sur le m\u00e9diateur juridique, veuillez le contacter :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visitez : www.legalombudsman.org.uk<\/li>\n\n\n\n<li>Appeler : 0300 555 0333 de 9h \u00e0 17h.<\/li>\n\n\n\n<li>Courriel : enquiries@legalombudsman.org.uk<\/li>\n\n\n\n<li>Legal Ombudsman Legal Ombudsman, PO Box 6167, Slough, SL1 0EH<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">L'autorit\u00e9 de r\u00e9gulation des avocats (Solicitors Regulation Authority)<\/h2>\n\n\n\n<p>La Solicitors Regulation Authority peut \u00e9galement vous aider si vous \u00eates pr\u00e9occup\u00e9 par un comportement qui pourrait \u00eatre assimil\u00e9 \u00e0 une faute professionnelle. Il peut s'agir de malhonn\u00eatet\u00e9, du fait de prendre ou de perdre votre argent ou de vous traiter injustement en raison de votre \u00e2ge, d'un handicap ou d'une autre caract\u00e9ristique.<\/p>\n\n\n\n<p>Vous pouvez faire part de vos pr\u00e9occupations \u00e0 la&nbsp;<a href=\"https:\/\/www.sra.org.uk\/consumers\/problems\/report-solicitor.page\">Autorit\u00e9 de r\u00e9gulation des avocats (Solicitors Regulation Authority)<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>We want to give you the best possible service. However, if at any point you&#8230;<\/p>","protected":false},"author":1,"featured_media":19370,"parent":0,"menu_order":999,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18293","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Goodman Ray Solicitors<\/title>\n<meta name=\"description\" content=\"We want to give you the best possible service. 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