{"id":18293,"date":"2024-02-05T11:49:45","date_gmt":"2024-02-05T11:49:45","guid":{"rendered":"https:\/\/dev.goodmanray.com\/?page_id=18293"},"modified":"2026-07-29T09:59:41","modified_gmt":"2026-07-29T08:59:41","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.goodmanray.com\/fr\/complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can access our full complaints procedure ici<\/a>.<\/p>\n\n\n\n

Que faire si nous ne parvenons pas \u00e0 r\u00e9soudre votre plainte ?<\/h2>\n\n\n\n

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.<\/p>\n\n\n\n

Avant d'accepter une plainte pour enqu\u00eate, le m\u00e9diateur juridique v\u00e9rifiera que vous avez d'abord essay\u00e9 de r\u00e9soudre votre probl\u00e8me avec nous. Si c'est le cas, vous devez porter votre plainte devant le m\u00e9diateur juridique :<\/p>\n\n\n\n