{"id":18293,"date":"2024-02-05T11:49:45","date_gmt":"2024-02-05T11:49:45","guid":{"rendered":"https:\/\/dev.goodmanray.com\/?page_id=18293"},"modified":"2026-07-29T09:59:41","modified_gmt":"2026-07-29T08:59:41","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.goodmanray.com\/es\/complaints\/","title":{"rendered":"Quejas"},"content":{"rendered":"

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can access our full complaints procedure aqu\u00ed<\/a>.<\/p>\n\n\n\n

Qu\u00e9 hacer si no podemos resolver su queja<\/h2>\n\n\n\n

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.<\/p>\n\n\n\n

Antes de aceptar una reclamaci\u00f3n para su investigaci\u00f3n, el Defensor del Pueblo comprobar\u00e1 que usted ha intentado resolver su reclamaci\u00f3n con nosotros en primer lugar. Si lo ha hecho, deber\u00e1 presentar su reclamaci\u00f3n al Defensor del Pueblo:<\/p>\n\n\n\n