{"id":18293,"date":"2024-02-05T11:49:45","date_gmt":"2024-02-05T11:49:45","guid":{"rendered":"https:\/\/dev.goodmanray.com\/?page_id=18293"},"modified":"2026-07-29T09:59:41","modified_gmt":"2026-07-29T08:59:41","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.goodmanray.com\/ar\/complaints\/","title":{"rendered":"\u0627\u0644\u0634\u0643\u0627\u0648\u0649"},"content":{"rendered":"

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can access our full complaints procedure \u0647\u0646\u0627<\/a>.<\/p>\n\n\n\n

What do to if we cannot resolve your complaint<\/h2>\n\n\n\n

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.<\/p>\n\n\n\n

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:<\/p>\n\n\n\n